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Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog

Microsoft Dynamics 365 Contact Center is a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. This standalone Contact Center as a Service (CCaaS) solution enables customers to maximize their current investments by connecting to preferred customer relationship management systems (CRMs) or custom apps. Read this blog article to discover how Generative AI is driving efficiency and reducing costs by transforming customer service and revolutionizing the way contact centers operate — from delivering rich experiences across digital and voice channels that enable customers to resolve their own needs to equipping agents with relevant context within workflow, and ultimately unifying operations. Contact to begin modernizing your customer service operations with Generative AI and Copilot.

The Total Economic Impact™ Of Microsoft Entra

It's difficult to calculate the true costs and benefits of a security solution before you buy. Fortunately, Forrester did it for you. Forrester's Total Economic Impact report on Microsoft Entra ID, a unified identity and access management solution for organizations of all sizes, provides data and insights into the costs and benefits that actual companies experienced in using Microsoft Entra ID. Read this report to get a factual look at what Entra ID can do for your company, including the cost, benefits, flexibility and risk factors that Entra customers experienced.

Discover the latest Windows 11 Pro hardware innovation

Time is your most valuable resource. This infographic illustrates how Microsoft Copilot can help you enhance your productivity as a business leader, from handling critical issues to crafting impactful presentations. View the infographic to see how AI simplifies workflows, saving time and boosting effectiveness. Contact Domain Networks for tailored insights on integrating Copilot into your leadership strategy.

The Total Economic Impact of Microsoft Azure VMware Solution

Forrester's report, "The Total Economic Impact of Microsoft Azure VMware Solution,"showcases the quantifiable benefits of migrating with Azure VMware. Download your complimentary copy to explore results including cost savings, improved performance, and reduced maintenance efforts.See how this solution can provide substantial ROI while minimizing business disruptions. Contact Domain Networks for a personalized consultation.

Domino's Pizza Enterprises slices identity by role with Microsoft Entra ID

Domino's Pizza Enterprises Ltd. (DPE) has employees around the world, in various job roles and access to different applications and data sources. These global workers are all governed by disparate identity and access management (IAM) solutions, making it more difficult to manage and monitor user access To help simplify the company's identity access management system, Domino's consolidated its IAM onto Microsoft Entra ID. Read this case study to learn how Entra ID has made identity management easier, more cost effective and convenient for employees and IT professionals.

The New Performance Equation in the Age of AI

Highly engaged employees deliver better results, with organizations seeing measurable financial performance improvements. This infographic reveals three strategies to increase team engagement using Microsoft Copilot. View the infographic to learn more, and reach out to Domain Networks for personalized guidance on integrating Copilot into your business.

Compliance vs. Security: Striking the Right Balance in Cybersecurity

Compliance and security often go hand in hand as ideas that attempt to protect against cyber threats. While both compliance and security are designed to lower risk, they are not mutually inclusive.

Prepare for a company-wide address

Preparing efficiently for company-wide addresses without compromising quality is important. Whether it's summarizing meeting points, drafting a memo or creating presentation slides, Copilot will help you get the job done efficiently. View this infographic for more insights and contact Domain Networks for tailored advice on integrating Copilot into your workplace.

Unpacking The National Cybersecurity Strategy: What Matters Most For The Private Sector?

From increasing market incentives for developing cyber resilience to shifting cybersecurity responsibility away from the end user, the new national cybersecurity strategy has big implications for SMBs.

Service Sophistication Model: Assess - Transform - Lead

This eBook contains valuable insights on utilizing Dynamics 365 to streamline customer support and drive satisfaction. Read it to learn how integrated AI ensures faster resolution times, personalized service, and predictive care. You will also discover how with Dynamics 365 you can anticipate customer needs and engage with them on their preferred channels, creating a seamless experience across all touchpoints. In short, leveraging the real-time insights in this eBook will lead to better decision-making, improved SLA fulfilment, and a more agile customer service strategy. Microsoft Partner can help you implement these game-changing solutions. Reach out today. And let's get started transforming your customer service operations.

The Total Economic Impact™ Of Microsoft Entra

Identity access management (IAM) can have a greater impact on an organization beyond defending against credential theft and other identity-based attacks. In this Forrester Total Economic Impact study, researchers interviewed customers using Microsoft Entra--a cloud-based identity and access management service—to identify the cost and benefits of the Entra family of products. Entra helps organizations strengthen security while simplifying and modernizing the IAM technology stack.

Securing Your Migration

Securing your IT landscape is essential to enabling responsible AI. At many organizations, that means migrating SQL and Windows Server workloads to Microsoft Azure. The eBook, "Securing Your Migration," highlights the three main benefits of migrating SQL and Windows Server workloads to Azure. Download your complimentary copy of the eBook for highlights including cost savings, improved security response times, and enhanced IT efficiency. Contact Domain Networks for expert guidance at every step of your migration journey.

KPMG transforms customer service, unlocks real-time insights using Microsoft Dynamics 365 Customer Service

If you're looking to transform your customer service operations, the KPMG case study with Microsoft Dynamics 365 is a must-read. This customer story details how KPMG was able to enhance its customer service delivery by leveraging real-time insights and streamlining its operational processes. With Dynamics 365, KPMG not only improved their response times but also achieved a more comprehensive view of customer engagements. Read the full story to see how this transformative approach can be applied within your organization. can help you leverage Dynamics 365 to empower your workforce and satisfy customer needs more effectively. Contact us.

What is Microsoft Entra ID?

Is your content protected by a modern identity and access management (IAM) solution? Relying on firewalls and passwords isn't enough anymore. Find out about Microsoft Entra ID, a modern cloud IAM service for security-conscious companies.

Migrate and Secure Windows Server and SQL Server to the cloud

Migrating your SQL and Windows Server workloads to Azure can revolutionize your operations. Learn how migrating can reduce infrastructure costs, improve security, and increase IT efficiency. Watch this video to understand the benefits and take the first step toward a more secure, cloud-powered future. Contact Domain Networks to start your migration journey today.

The Right Way to AI

AI adoption is shaping the future of work at organizations that use it effectively. The blog post, "The Right Way to AI," highlights real-world examples of companies successfully integrating AI into workflows. Read the blog for strategies and insights on implementing AI tools like Microsoft Copilot to improve productivity and collaboration. Contact Domain Networks for a personalized consultation.

Cloud Migration Simplified

Migrating to the cloud isn't a one-size-fits-all project. That's why Microsoft created this step-by-step guide "Cloud migration simplified" to help leaders with cloud solutions that are right for their organization's needs. Businesses that migrate to Azure experience 80% cost savings and five times faster performance for workloads like SQL Server. Ready to start your cloud migration journey? Read this eBook and contact Domain Networks to learn more.

Planning a cybersecurity budget—free consultation

Is your cybersecurity strategy optimized for the rapidly evolving threat landscape? We can help you put together a cost-effective cybersecurity plan that will keep your business safe. Book your free consultation today.

Build and implement solutions for nonprofits with Microsoft

Demand for nonprofit services is growing. From preserving clean air and water to fighting malnutrition and cardiovascular disease to delivering disaster relief, there are so many problems that can be solved with technology. Microsoft donated more than $4.7 billion to nearly 400,000 nonprofits worldwide last year. This video highlights a few that benefit from Microsoft AI and cloud technology including Copilot to address some of the world's biggest problems. A Microsoft partner, Domain Networks is committed to the mission to expand the number of nonprofits served. Watch this video for ideas on how we help your nonprofit advance your mission with Microsoft cloud ad AI technology.

Simplified Zero Trust security with the Microsoft Entra Suite and unified security operations platform

If you're interested in unified, zero trust security, then Microsoft has some more good news for you. In July, Microsoft announced the general availability of the Microsoft secure access solution Entra Suite and Microsoft's cloud-native security information and event management platform, Sentinel. This article explains the benefits of these two solutions and why a zero-trust approach to security is essential.

Easy to maintain, quick to scale: ZEISS migrates SAP applications to the Microsoft Cloud

SAP applications, such as Treasury and Risk Management, SAP ERP, SAP BW, or SAP HCM, are the very core of a company. For its SAP applications, ZEISS had opted for an on-premises setup—an outdated and less flexible solution that was difficult to operate and modernize. This led to lengthy and slow processes in IT, and the automation of recurring processes seemed virtually impossible. Then, in 2017, the company made a decision: it would migrate business-critical SAP applications to the Microsoft Cloud with the help of Azure. ZEISS now benefits from unlimited scalability, flexibility, automation, and high speed in application development and use.

Nonprofit leader's guide to moving to the cloud with confidence

Ready to adopt a cloud-based business management solution to unlock insights, adapt faster, collaborate better, and further your nonprofit's mission? Download your complimentary copy of the Microsoft eBook, "Nonprofit leader's guide to moving to the cloud with confidence." Packed with insights and practical tips, this definitive guide will help you assess your readiness for cloud migration and provide a checklist of steps towards migration success with Microsoft Dynamics 365 Business Central - including determining your eligibility for a 60% discount on Dynamics 365 Business Central. A Microsoft partner, Domain Networks can help you get started. Contact us when you're ready.

NIST Updated Its Cybersecurity Framework. What Does That Mean for Agencies?

Updates by the National Institute of Standards and Technology will offer organizations new tools for risk management, with an emphasis on governance and supply chain security. The updates aimt o provide more comprehensive, flexible, and inclusive approach to cybersecurity, addressing emerging threats and fostering resilience across various industries.

Blue Marine Foundation saves time and money with automatic reporting in Dynamics 365 Business Central

Blue Marine Foundation is on a mission to save the oceans. When its finance and reporting system couldn't keep up with growth, it implemented Microsoft Dynamics 365 Business Central. Read the customer story to learn from Blue Marine Foundation's experience, including how Dynamics' automated reporting gives its project managers the information they need to advance it environmental causes.

Microsoft Copilot, a new AI assistant, can help you work more effectively.

Microsoft Copilot, a new AI assistant, can help you work more effectively.

Microsoft Copilot, a new AI assistant, can help you work more effectively.

Copilot for Microsoft 365 | Work On

Copilot is here! Watch this Microsoft video to meet your highly capable, always-available, dot-connecting data chaser. Copilot for Microsoft 365 combines the power of large language models, web search, and your data in Microsoft 365 applications.

Zero Trust Essentials

The concept of zero trust in cybersecurity is gaining traction as essential in today's constant flood of cyberattacks and data breaches. In this eBook, you can learn the basics of zero trust and how Microsoft applies it in their cybersecurity solutions. Download your complimentary copy of the "Zero Trust Essentials" eBook from Microsoft. Contact us for guidance deploying zero trust security basics at your organization.

Copilot in Customer Service

The tour illustrates practical applications of AI, enabling agents to respond more effectively and personalize experiences. Learn about optimizing workflows, increasing resolution rates, and using predictive insights to proactively address customer needs. can guide your integration of these advanced solutions, ensuring your business harnesses the full potential of Dynamics 365 to enhance satisfaction and loyalty. Start reenvisioning your customer service strategy with Microsoft's latest tools.

Cloud Migration Simplified

Migrating to the cloud isn't a one-size-fits-all project. That's why Microsoft created this step-by-step guide "Cloud migration simplified" to help leaders with cloud solutions that are right for their organization's needs. Businesses that migrate to Azure experience 80% cost savings and five times faster performance for workloads like SQL Server. Ready to start your cloud migration journey? Download your free copy of this eBook and contact us to discuss how Domain Networks can help create a customer cloud migration strategy.

How AI Can Empower Customer Service Agents

Read Microsoft's latest blog post: 'How AI Can Empower Customer Service Agents.' to discover how smart chatbots, AI-powered task assistance, and real-time recommendations enable your teams to stay ahead of complex tech challenges to focus on providing top-notch, friendly customer service even under pressure. Reach out to when you are ready to drive modernization and transform your service processes with these Microsoft Generative AI solutions.

More about us

Dave Huttema

Lead Technologist

Domain Networks

604-309-9849

dave@domainnetworks.ca

Business Type
MSP (Managed Service Provider)

Solution Types
Cyber Security

Industries Supported
Manufacturing
Construction

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